ITIL® 4 Foundation in IT Service Management (I4F)
This course is to introduce participants to the management of modern IT-enabled services, to provide them with better understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance.
The module provides the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
ITIL® 4 Specialist Create Deliver Support (CDS)
This module covers challenges that modern enterprises face – from professionalism, team culture and collaboration, to outsourcing work and managing multiple suppliers.
This module aims to facilitate for those wanting to make immediate tangible changes to their organization’s working methods in service management. And, this module is less about technical aspects, and more on a practical and holistic approach to the creation and management of effective and streamlined services.
ITIL® 4 Specialist High Velocity IT (HIT)
This module explores the ways in which digital organizations and digital operating models function in high velocity environments. It will help aspiring organizations and practitioners to understand the difference between IT transformation and digital transformation and know where to make digital investment for significant business enablement.
This module enable traditional practitioners and organizations to update their skills of working methods for the digital era.
This module demonstrates how ITIL’s operating model, principles and operational practices can be used for digital delivery, from optimization to radical transformation.
ITIL® 4 Specialist Drive Stakeholder Value (DSV)
This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services and focuses on the customer journey. It will provide candidates with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.
This is a unique module that drives IT professionals to interact with stakeholders to influence and improve the user experience.
ITIL® 4 Specialist Direct Plan Improve (DPI)
This module provides IT professionals and leaders with the ability to use ITIL methods in their overall IT strategy, creating an evolving IT organization with a strong and effective strategic direction. It demonstrates a clear alignment between strategy and operations and how to maximize outcomes. The module equips candidates with the skills to control, influence and inspire others to work in a desired way and create effective, high performing IT and digital teams.
ITIL® 4 Managing Professional Transition (MPT)
This module is designed to allow ITIL Experts or ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam.
The Transition module recognizes the candidate’s existing achievements and allows them to gain the up-to-date skills and knowledge needed to navigate the digital service economy. The