ITIL® 4 Foundation in IT Service Management (I4F)
This course is to introduce participants to the management of modern IT-enabled services, to provide them with better understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance.
The module provides the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
ITIL® 4 Specialist Create Deliver Support (CDS)
The CDS provides guidance on the cultural and team management aspects of product and service management, and an overview of the various tools and technologies that support service management. It demonstrates how to integrate management practices into end-to-end value streams.
ITIL® 4 Specialist Drive Stakeholder Value (DSV)
The DSV contains guidance on establishing, maintaining, and developing effective service relationships. It leads organizations on a service journey in their roles as service provider and service consumer, helping them to interact and communicate effectively at every step.
ITIL® 4 Specialist Direct Plan Improve (DPI)
The DPI is an essential source of reference in aligning product and service management with modern business requirements, driving transformation, and creating a continual improvement culture. It discusses concepts, principles, methods, and techniques that can be leveraged to give direction, engage in planning, and participate in improvement activities. Not least of all, it will enable readers and their organizations to adopt the ITIL guiding principles and an effective approach to continual improvement, and demonstrate a service mindset
ITIL® 4 Managing Professional Transition (MPT)
This module is designed to allow ITIL Experts or ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam.
The Transition module recognizes the candidate’s existing achievements and allows them to gain the up-to-date skills and knowledge needed to navigate the digital service economy. The