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ITIL 4 Foundation Service Management -
The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is best practice framework that has been drawn from both the public and private sectors internationally.
This course is to introduce participants to the management of modern IT-
This course enables participants better understanding of:
The key concepts of ITIL service management how ITIL guiding principles can help organizations to adopt and adapt ITIL service management; continual improvement; the four dimension of service management;
The purpose and components of the ITIL service value system, the activities of the service value chain, and how they connect
Part 1: Introduction-
Part 2: Key concepts of service management-
Part 3: The four dimensions of service management-
Part 4: The ITIL service value system-
Part 5: ITIL management practices-