? ITIL Service Management


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Course Enquiry

ITIL 4 Service Management -Accredited Courses

ITIL 4 provides practical and flexible guidance to support organizations on their journey to digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.


ITIL provides a framework for quality IT service management (ITSM) through proven best practice. ITIL manages the creation of a service, its operation and its improvement. Organizations who adopt ITIL invariably adapt it to suit their specific requirements.


ITIL 4 OVERVIEW

This course enables participants  better understanding of the key concepts of ITIL service management how ITIL guiding principles can help organizations to adopt and adapt ITIL service management; continual improvement; the four dimension of service management.


The purpose and components of the ITIL service value system, the activities of the service value chain, and how they connect.


The ITIL 4 Managing Professional Transition module is designed to allow ITIL Experts or ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam.


The Transition module recognizes the candidate’s existing achievements and allows them to gain the up-to-date skills and knowledge needed to navigate the digital service economy. The ITIL 4 Managing Professional Transition module is composed of core elements of the following modules:

ITIL 4 Foundation

ITIL 4 Specialist: Create, Deliver and Support (CDS)

ITIL 4 Specialist: Drive Stakeholder Value (DSV)

ITIL 4 Specialist: High Velocity IT (HVIT)

ITIL 4 Strategist: Direct Plan and Improve (DPI)




ITIL 4 MANAGING PROFESSIONAL

MANAGING PROFESSIONAL TRANSITION (MPT)

  / Agile Scrum / PRINCE2 Project Management / Change Management / ITIL Service Management

OUR ITIL COURSE OFFER

COURSE CONTENTS

Part 1: Introduction

Part 2: Key concepts of service management

Part 3: The four dimensions of service management

Part 4: The ITIL service value system

Part 5: ITIL management practices


COURSE OVERVIEW



ITIL 4 FOUNDATION

IT SERVICE MANAGEMENT (I4F)

COURSE OVERVIEW



This module will enable traditional practitioners and organizations to update their skills and working methods for the digital era


This module focuses on the characteristics of  high velocity organizations and demonstrates how ITIL’s operating model, principles and operational practices can be used for digital delivery, from optimization to radical transformation.


The purpose and components of the ITIL service value system, the activities of the service value chain, and how they connect.


COURSE CONTENTS

Part 1: Introduction

Part 2: ITIL 4 Foundation summary

Part 3: High velocity nature of the digital enterprise

Part 4:  Digital product lifecycle & ITIL operating model

Part 5: Principles, models & concepts

Part 6: Achieving value with digital products



COURSE OVERVIEW




ITIL 4 SPECIALIST

HIGH VELOCITY IT (HVIT)  

This module provides IT professionals and leaders with the ability to use ITIL methods in their overall IT strategy, creating an evolving IT organization with a strong and effective strategic direction. It demonstrates a clear alignment between strategy and operations and how to maximize outcomes. This modules equips candidates with the skills to control, influence and inspire others to work in a desired way and create effective, high performing IT and digital teams.


COURSE CONTENTS

Part 1-2: Introduction ; ITIL 4 Foundation summary

Part 3-4: Key concepts of DPI; Understand scope

Part 5-6: Understand the role of GRC; Know how to use continual improvement

Part 7-9: Know how to use OCM; Know how to use measurement & reporting; DPI for value streams & processes



COURSE OVERVIEW

 



ITIL 4 SPECIALIST

DIRECT, PLAN & IMPROVE (DPI)

This module covers challenges that modern enterprises face – from professionalism, team culture and collaboration, to outsourcing work and managing multiple suppliers.


This module aims to facilitate for those wanting to make immediate tangible changes to their  organization’s working methods in service management.  And, this module is less about technical aspects, and more on a practical and holistic approach to the creation and management of effective and streamlined services.


COURSE CONTENTS

Part 1: Introduction

Part 2: ITIL 4 Foundation summary

Part 3: Plan and build a service value stream

Part 4: How to use ITIL practices contribute to CDS

Part 5: ITIL management practices


COURSE OVERVIEW




ITIL 4 SPECIALIST

CREATE, DELIVER & SUPPORT (CDS)


This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services and focuses on the customer journey.


This is a unique module that drives IT professionals to interact with stakeholders to influence and improve the user experience.



COURSE CONTENTS

Part 1: Introduction

Part 2: ITIL 4 Foundation Summary

Part 3: Explore - Target market and stakeholder

Part 4: Engage - Foster stakeholder relationships

Part 5: Offer - Shape demand and define service

Part 6: Agree - Align expectation and agree service

Part 7: Onboard - Onboarding and offboarding

Part 8: Co-create - Value co-creation

Part 9: Realize - Realize and validate service value



COURSE OVERVIEW




ITIL 4 SPECIALIST

DRIVE STAKEHOLDER VALUE

(DSV)

Lastest Training Schedule

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   All of PRINCE2® and ITIL® courses are bundled with respective exams.