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ITIL 4 Service Management -
ITIL 4 provides practical and flexible guidance to support organizations on their journey to digital transformation. It provides an end-
ITIL provides a framework for quality IT service management (ITSM) through proven best practice. ITIL manages the creation of a service, its operation and its improvement. Organizations who adopt ITIL invariably adapt it to suit their specific requirements.
The key concepts of ITIL service management how ITIL guiding principles can help organizations to adopt and adapt ITIL service management; continual improvement; the four dimension of service management;
The purpose and components of the ITIL service value system, the activities of the service value chain, and how they connect.
The ITIL 4 Managing Professional Transition module is designed to allow ITIL Experts or ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam.
The Transition module recognizes the candidate’s existing achievements and allows them to gain the up-
ITIL 4 Foundation
ITIL 4 Specialist: Create, Deliver and Support (CDS)
ITIL 4 Specialist: Drive Stakeholder Value (DSV)
ITIL 4 Specialist: High Velocity IT (HVIT)
ITIL 4 Strategist: Direct Plan and Improve (DPI)
Part 1: Introduction-
Part 2: Key concepts of service management-
Part 3: The four dimensions of service management-
Part 4: The ITIL service value system-
Part 5: ITIL management practices-
This course enables participants better understanding of:
Better way of working and behaving in service delivery and management:
Increment | Iterative | Evolve