? ITIL Service Management


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ITIL 4 Service Management -Accredited Courses

ITIL 4 provides practical and flexible guidance to support organizations on their journey to digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.


ITIL provides a framework for quality IT service management (ITSM) through proven best practice. ITIL manages the creation of a service, its operation and its improvement. Organizations who adopt ITIL invariably adapt it to suit their specific requirements.


ITIL 4 OVERVIEW

The key concepts of ITIL service management how ITIL guiding principles can help organizations to adopt and adapt ITIL service management; continual improvement; the four dimension of service management;


The purpose and components of the ITIL service value system, the activities of the service value chain, and how they connect.


The ITIL 4 Managing Professional Transition module is designed to allow ITIL Experts or ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam.


The Transition module recognizes the candidate’s existing achievements and allows them to gain the up-to-date skills and knowledge needed to navigate the digital service economy. The ITIL 4 Managing Professional Transition module is composed of core elements of the following modules:

ITIL 4 Foundation

ITIL 4 Specialist: Create, Deliver and Support (CDS)

ITIL 4 Specialist: Drive Stakeholder Value (DSV)

ITIL 4 Specialist: High Velocity IT (HVIT)

ITIL 4 Strategist: Direct Plan and Improve (DPI)




ITIL 4 MANAGING PROFESSIONAL TRANSITION

  / Agile Scrum / PRINCE2 Project Management / Change Management / ITIL Service Management

OUR ITIL COURSE OFFER

COURSE CONTENTS

Part 1: Introduction-  ITSM in the modern world; ITIL 4 framework, Structure, benefits


Part 2: Key concepts of service management-  value & value co-creation; product & services; services relationship; Values: outcomes, costs, & risks


Part 3: The four dimensions of service management- Organization & people; Information & technology; Partner & suppliers; Values streams & processes


Part 4: The ITIL service value system- Overview; Guiding principles; Governance; Service value chain


Part 5: ITIL management practices- Continual Improvement; Information Security; Relationship; Supplier; Change Control; Incident; IT Asset; Monitoring & Event; Problem; Release; Service Configuration; Service Desk; Service Level; Service Request; Deployment



LEARNING OBJECTIVES

This course enables participants  better understanding of:


ITIL 4 FOUNDATION

COURSE OVERVIEW



Better way of working  and behaving in service delivery and management:

Increment | Iterative | Evolve