Accredited  ITIL® 4 Service Management and PRINCE2 Agile® Courses and Qualifications

PMIS has become an accredited training organization for ITIL training and certifications since year of 2010.

ITIL 4 Foundation (I4F)

Introducing participants to the management of modern IT-enabled services, to provide them with better understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. 

Providing the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

Part 1: Introduction 
(1) ITSM in the modern world; ITIL 4 framework, Structure, benefits.

Part 2: Key concepts of service management
(1) value & value co-creation; product & services; services relationship; Values: outcomes, costs, & risks

Part 3: The four dimensions of service management
(1) Organization & people; Information & technology; Partner & suppliers; Values streams & processes

Part 4: The ITIL service value system
(1) Overview; Governance; Practices; Continual Improvement; 
(2) Guiding principles and examples
(3) Service value chain and examples

PART 5: ITIL 4 management practices
(1) General Management Practices
(2) Service Management Practices
(3) Technical Management Practices

PART 6: Technical simulation by Agile Service Management Cloud Software

PART 7: Review and mock test

PART 8: Assessment & exam

COURSE & EXAM DURATION
2-days (14 hours)

COURSE EXAM
(1) Pre-requisite: No; 
(2) Exam Information: one hour exam for 40 multiple-choice questions (MCQ), closed book; The pass mark is 65% (26 out of 40).

ITIL 4 Specialist Create Deliver Support (CDS)

Covering challenges that modern enterprises face – from professionalism, team culture and collaboration, to outsourcing work and managing multiple suppliers.

Facilitating for those wanting to make immediate tangible changes to their organization’s working methods in service management. Less about technical aspects, and more on a practical and holistic approach to the creation and management of effective and streamlined services.

Part 1: Introduction- ITSM in the modern world; ITIL 4 framework, Structure, benefits

Part 2: ITIL 4 Foundation Summary- Value & value co-creation; product & services; services relationship; Values: outcomes, costs, & risks; The four dimensions of service management; The ITIL system value system

Part 3: Plan and Build a Service Value Stream - Concepts and challenges; use a ‘shit left’ approach; Plan and manage results

Part 4: Know how to use ITIL practices contribute to CDS – Value stream to design, develop and transition new services; ITIL practices contribute to a value stream for a new service; Value stream to provide user support; ITIL practices contribute to a value stream for user support

Part 5: Know how to CDS Services - Managing queues and backlogs; Prioritizing work; Buy vs build considerations; Sourcing options ; Service integration and management (SIAM)

COURSE & EXAM DURATION
3-days (21 hours)

COURSE EXAM
(1) Pre-requisite: ITIL 4 Foundation holder; 
(2) Exam information: 1.5 hours exam for 40 multiple-choice questions (MCQ), closed book; The pass mark is 70% (28 out of 40 questions).

ITIL 4 Specialist Drive Stakeholder Value (DSV)

Covering all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. Focusing on the conversion of demand into value via IT-enabled services and focuses on the customer journey. 

Increasing stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy. Driving IT professionals to interact with stakeholders to influence and improve the user experience.

Part 1: Introduction- ITSM in the modern world; ITIL 4 framework, Structure, benefits 

Part 2: ITIL 4 Foundation Summary- Value and value co-creation; product & services; services relationship; Values: outcomes, costs, and risks; The four dimensions of service management; The ITIL system value system

Part 3: Explore – Target Market and Stakeholder: Customer journeys: Characteristics of markets; Market activities and techniques; Customer needs and factors; service providers and value propositions;    

Part 4: Engage – Foster Stakeholder Relationships: Mutual readiness & maturity; Supplier and partner relationship; Develop customer relationships; Analyze customer needs; Communication and collaboration; Relationship Management practice; Supplier Management practice

Part 5: Offer - Shape Demand ad Define Service: Designing digital services; Selling obtaining service offerings; Demand and opportunities; Requirements; Business Analysis practices

Part 6: Agree – Align Expectation and Agree Service: Plan for value co-creation; Service utility, warranty, experience; SLM practice

Part 7: Onboard – Onboarding and Offboarding: Key activities and plans, User relationships; Authorization; Mutual elevation of capabilities; User engagement and delivery channels; SCM and Service Desk practices

Part 8: Co-create –Value Co-creation: Request services; Triaging; User communities, Mindset and provision; Customer and user feedback; Service Request Management practices

Part 9: Realize – Realize and Validate Service Value: Measurement, monitoring, reporting services

COURSE & EXAM DURATION: 3-days (21 hours)

COURSE EXAM
(1) Pre-requisite: ITIL 4 Foundation holder; 
(2) Exam information: 1.5 hours exam for 40 multiple-choice questions (MCQ), closed book; The pass mark is 70% (28 out of 40 questions).

ITIL 4 Specialist High Velocity IT (HIT)

Exploring the ways in which digital organizations and digital operating models function in high velocity environments. Understanding the difference between IT transformation and digital transformation and know
where to make digital investment for significant business enablement. 

Enabling traditional practitioners and organizations to update their skills and working methods for the digital era.

Part 1: Introduction- ITSM in the modern world; ITIL 4 framework, Structure, benefits.

Part 2: ITIL 4 Foundation Summary- Value & value co-creation; product & services; services relationship; Values: outcomes, costs, & risks; The four dimensions of service management; The ITIL system value system.

Part 3: High Velocity Nature of the digital enterprise – High Velocity key terms; HIT objectives: valuable investments, fast development, Resilient operations, value co-creation, assured conformance; 

Part 4: Digital Product Lifecycle and ITIL Operating Model – The four dimensions of service management; ITIL SVS; Service value chain; Digital product lifecycle.

Part 5: Principles, Models and Concepts: Ethics, safety culture, lean culture, Toyota kata, lean/agile/resilient/continuous, service-dominant logic; design thinking; complexity thinking; Deal with uncertainty, trust and be trusted, commit to higher performance, help get customers’ jobs done, improving by being inquisitive. 

Part 6: Achieving Value with Digital Products - Techniques & 17 ITIL practices for Valuable Investment, Fast development;, Resilient operation, Co-created value, Assured conformance.

COURSE & EXAM DURATION
3-days (21 hours)

COURSE EXAM
(1) Pre-requisite: ITIL 4 Foundation holder; 
(2) Exam information: 1.5 hours exam for 40 multiple-choice questions (MCQ), closed book; The pass mark is 70% (28 out of 40 questions).

ITIL 4 Specialist Direct Plan Improve (DPI)

Providing candidates with the ability to use ITIL methods in overall IT strategy, creating an evolving IT organization with a strong and effective strategic direction. Demonstrating a clear alignment between strategy and operations and how to maximize outcomes.         

Enabling the candidates with the skills to control, influence and inspire others to work in a desired way and create high performing IT and digital teams. 

Part 1: Introduction- ITSM in the modern world; ITIL 4 framework, Structure, benefits.

Part 2: ITIL 4 Foundation Summary- Value & value co-creation; product & services; services relationship; Values: outcomes, costs, & risks; The four dimensions of service management; The ITIL system value system.

Part 3: Key Concepts of DPI – Key concepts & Differences; Values, outcome, cost & risks.

Part 4: Understand Scope – Cascade objectives & requirements; Policies, control and guidelines; Decision-making at the correct level.

Part 5: Understand the Role of GRC – Role risk & risk management; Role GRC & integrated IT into SVS; OCM.

Part 6: Know how to Use Continual Improvement (CI)- CI model; Assessment Objectives, Outputs, Requirement, Criteria, Method; Business case; Review & lesson learn; Embedding CI into SVS.

Part 7: Know how to Use OCM – Scope & Benefits; Key Principles and methods; Interface across value chain.

Part 8: Know how to Use Measurement & Reporting – Define indicators & metrics to support objectives.

Part 9: DPI for Value Streams & Processes – values & ITIL practices & Impact DPI; Methods & Techniques.

COURSE & EXAM DURATION
3-days (21 hours)

COURSE EXAM
(1) Pre-requisite: ITIL 4 Foundation holder; 
(2) Exam information: 1.5 hours exam for 40 multiple-choice questions (MCQ), closed book; The pass mark is 70% (28 out of 40 questions).

PRINCE2 Agile Foundation and Practitioner (P2AFP)

The PRINCE2 Agile Practitioner Certification aims for PRINCE2 project managers who require specific guidance on how to tailor PRINCE2 in an agile context or environment. 

Applying PRINCE2 practices whilst combining the flexibility and responsiveness of agile concepts such as Scrum and Kanban. The certification is aimed at all individuals and organizations involved with project, product delivery and support, etc. 

(1) Understand key concepts relating to projects and PRINCE2

(2) Understand key concepts to projects and PRINCE2 Agile

(3) Understand the agile ways of working, key terms and techniques

(4) Understand the focus areas in an agile context 

(5) Understand how PRINCE2 principles, themes, processes and management products are tailored and/or applied in an agile context

(1) Understand the basic concepts of common agile ways of working

(2) Understand the purpose and context for combining PRINCE2® and the agile way of working

(3) Be able to apply and evaluate the focus areas to a project in an agile context

(5) Be able to fix and flex the six aspects of a project in an agile context

(6) Apply the PRINCE2 principles and tailor the themes, processes and management products to a project in an agile context

Foundational Level 
1 hour exam
Closed book
50 questions, each worth 1 mark 
Pass mark is 28 out of 50, or 55%

Practitioner Level
2.5 hour exam
Open book: PRINCE2 Agile manual only
Objective Testing Exam
50 questions, each worth 1 mark
Pass mark is 60% (30 marks out of 50)
 

Course Highlights

International accreditation
Easy to learn and apply knowledge for real context within a short period of time.
Conducted by Cantonese with English supplementary and training materials.
The English/Mandarin speaking courses are available on request.
Led by full-time experienced instructor.
Delivered all live courses via online virtual, classroom, or blended.
Highly flexible schedules for the candidates' needs based on mutual agreement. 
The course alongside exam fees is at HK$8200up.
The ITIL®4, PRINCE2® and PRINCE2 Agile training courses are exclusively offered as a bundle with their respective exam vouchers.

Inquiry or Enrolment

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Weekday (Mon-Fri, 9am-6pm, flexible schedule)

Online Virtual Class / In-house

Evening (Mon-Fri, 8-10:30pm, flexible schedule )

Online Virtual Class

Weekend (Sat AM:9-12; PM:2-5, flexible schedule)

Online Virtual Class